AFFINITY LOOP · LEGAL
Refund and Cancellation Policy
1. Cancellation of Service
As a B2B SaaS provider, Affinity Loop offers monthly and annual subscription plans for our API Orchestration services. Clients may cancel their subscription at any time directly through their corporate dashboard or by contacting our billing team at support@affinityloop.io. The cancellation will take effect at the end of the current billing cycle, and no further automated charges will be applied. Affinityloop LLC is registered in Wyoming (EIN: 35-2986379) at 30 N Gould St Ste R, Sheridan, WY 82801, United States.
2. No-Refund Policy
Due to the digital, cloud-infrastructure, and high-availability nature of our Unified API Gateway, all sales are final. Affinityloop LLC does not issue refunds, credits, or prorated balances for partial months of service, unused API volume calls, or immediate platform cancellations.
3. Sandbox & Testing Environment
To ensure the platform meets your technical criteria, infrastructure scalability, and deployment demands before any financial commitment, corporate clients are strongly encouraged to use our Sandbox/Free Tier environment to test API integration, response times, and system documentation.
4. Chargebacks and Payment Disputes
Affinityloop LLC works transparently with our payment processors (including Tazapay) to handle billing issues. If you believe a billing error has occurred, you must contact support@affinityloop.io immediately to resolve the matter. Unauthorized or fraudulent chargebacks initiated without contacting our support team may result in the immediate suspension of API access.
5. Contact Us
For any inquiries regarding billing compliance, invoice receipts, or cancellation requests, please contact our support team at support@affinityloop.io.